Liverpool Hope's Nightline

Liverpool Hope Nightline is a confidential listening and information service. run FOR students BY students. Every Friday-Sunday of term 10pm to 2am! We are closing for Christmas break on 13.12.20 at 2am until 15.01.21 at 10pm.

We are recruiting listening, publicity and technical support volunteers. Check out the application form below:

Liverpool Hope Nightline is a confidential listening and information service run for students by students. We offer anonymous, non judgemental and non-directive support for all callers, regardless of the situation. You can talk about anything you like. As well as the listening service, Nightline can also provide information, such as contact numbers for a wide range of places. Just hit that message button and ask – it’s as easy as that!
Due to the recent COVID-19 outbreak, and concern for the health and safety of our volunteers, we have made the decision to operate virtually as an IM service.

If you would like to speak to anyone outside of our opening hours, Hope students should contact SDW for the most appropriate local support services or get in touch with their SRT. You can also contact Samaritans by calling 116 123, or via email [email protected] This is a free, 24 hour listening service, which can offer support both in and outside of opening hours. Please see for more information.

We have five main principles. We are:
Confidential - Complete confidentiality is upheld at all times. The conversations won't be shared beyond you and the volunteers. We only break confidentiality in cases of a terrorist threat, court order, at a user’s request or due to a serious abuse of the service.
Anonymous - Complete anonymity is guaranteed. You don't even have to tell us your name!
Non-Advisory - We are here to listen to anything. We won't tell you what to do though!
Non-Directive - We are not here to tell you what to do, but, we will listen to whatever you want to talk about!
Non-Judgemental - It's okay to not be okay. We will always listen to you and never lecture, no matter what you're messaging about!


What is Nightline?
Nightline is a listening and information service, run by students for students. We provide a confidential, anonymous; non-judgemental, non-directional and non-advisory service. Until local restrictions are relaxed, we will be operating as an IM service with the intention of our phonelines returning-once safe to do so.

We cover all of the Liverpool Hope University campuses: Hope Park Campus, Aigburth Park Campus and Creative Campus and non-residential LHU students.

What can I message you about?
You can message us about anything. We are here to respond whether you need something as simple as a number for a taxi or are struggling with academic or personal issues. We are non-judgemental and no issue is too small or too big for us!

When can I use the service?
Every Friday-Sunday 10pm-2am during term time.

Can I use the service during the holidays?
The IM service is only open during Liverpool Hope University term time, but during the holidays you can contact Samaritans on 116 123.

Who answers the messages?
The messages are answered by university students who have undergone extensive training to make them good responders to all types of conversations. All our volunteers are anonymous so they will not reveal their identity to you.

How long can I message for?
There is no time limit to messages other than our opening hours: Friday-Sunday 10pm-2am!

Is it confidential?
Yes. We only break confidentiality in cases of a terrorist threat, court order, at a user’s request or due to a serious abuse of the service.

Does volunteering count towards SALA?
Yes. Our training can be used for SALA Task 3 and you can use training and shift hours towards your hours needed to complete SALA!

If you’re looking for more information about how to volunteer for Nightline, or you’d like to get in contact with the committee that runs Nightline, then please contact [email protected]

( Made with Carrd )